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Terms & Conditions
Solar Asset Finance

About these T&Cs

 

These terms and conditions ensure that all parties involved understand their responsibilities and legal implications of the agreement, providing a clear framework for the provision and maintenance of financed solar systems.

  • This document outlines the terms and conditions for the provision of solar asset finance and related services by Solar Europe (Pty) LTD. As an end-user, by submitting a solar asset finance application and as a solar installer, applying to become a Solar Europe Approved Solar installer, you agree to comply with and be bound by these terms and conditions.

  • Solar Europe does not provide warranties on any product supplied other than those manufactured by Solar Europe. The standard manufacturer’s warranty, as stipulated on the product’s brochure, datasheet, or warranty card available on the manufacturer’s website, applies to all equipment and materials supplied by Solar Europe.

     

    The product warranties are subject to the manufacturer’s discretion and terms and conditions. In the event of a product failure:

    • The installer will remove the product and return it to the manufacturer’s repair centre for assessment.

    • The general lead time for assessments is 8 to 10 working days.

    • Once the assessment report is received, and the repair centre advises if the repairs will be covered under warranty or will incur costs, the client will be notified by Solar Europe.

    • Solar Europe has no control over the repair time of the returned product but will provide regular updates.

     

    If the failure is due to misuse, negligence, tampering, or any other condition not related to workmanship or product quality, the client will be charged for the replacement of the product (s).

    • All packages displayed on Solar Europe's website are exclusive of VAT. Pricing is based on a 7-year repayment period and is subject to site assessment, stock availability, and final finance approval. The repayment period may vary from 3 to 7 years, depending on the client's final decision.

    • Finance applications can be made for residential (home) or commercial and industrial (C&I) purposes on the appropriate pages.

    • Pre-approval is required through an accredited financial service provider before the installer will do a site assessment and drafting of the detailed quote.

  • Upon finance approval:

    • Solar Europe’s approved and trusted solar installer will arrange a time and date for site assessment.

    • Solar Europe and the installer will draft a detailed quote based on the site assessment.

    • The installer is responsible for accurately assessing the site and providing detailed insight on required materials.

    • The installer will provide an installation/labour fee, travelling charge, and consumables fee for the specific job.

    • Following final finance approval, the installer will schedule a date for system installation.

    • A qualified electrician employed or contracted by the installer must be on-site at all times until the installation, commissioning, Certificate of Compliance (COC), and Service Level Agreement (SLA) are finalized.

    • The installer’s electrician cannot issue their own COC.

    • Solar Europe’s appointed independent electrician will issue the COC. If unavailable, an alternative independent and qualified electrician, not contracted to the installer, may be suggested to issue the COC. This electrician’s rates will be included in the quote and are not at the installer’s expense.

    • The SLA will be a binding agreement between Solar Europe, the installer and the client.

    • The installer must provide a workmanship warranty for the duration of the customer’s repayment terms, up to 7 years.

    • All warranty claims are subject to investigation and fault reporting.

    • The installer may require a call-out fee before assessment. If the fault is due to the installer’s workmanship, the installer will rectify all faults at his/her own expense and refund the call-out fee.

    • If the fault is due to the product, the installer will return the product to Solar Europe, which will take the necessary steps to resolve the issue.

    • Failures due to misuse, negligence, tampering, self-inflicted damage, or abuse will incur charges for repairs, replacements, and labour.

  • All product and workmanship warranties exclude:

    • Abuse or self-inflicted damage by the client

    • Malicious damage

    • Fire

    • Natural disasters

    • Any “Act of God”

     

    Solar Europe (Pty) LTD will not be liable for any damage or losses to property, or loss of income due to delays on site, which are beyond our control.

    • Only after the commissioning, COC, and SLA are finalized can the installer invoice Solar Europe for installation/labour fees, consumables, and travel fees.

    • The installer can choose to have these funds paid directly to them or kept as credit by Solar Europe.

    • If the installer does not provide an invoice within 7 working days after finalizing the installation, they forfeit their right to these funds.

    • These terms and conditions shall be governed by and construed under the laws of the jurisdiction in which Solar Europe (Pty) LTD operates.

    • Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

    • If any provision of these terms and conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms and conditions shall otherwise remain in full force and effect and enforceable.

  • Solar Europe (Pty) LTD reserves the right to amend these terms and conditions at any time. Any amendments will be communicated to clients promptly.

  • As an end-user, by submitting a solar asset finance application and as a solar installer, applying to become a Solar Europe Approved Solar Installer, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

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